Our Vetting Process
How we verify every tradie on our platform
Quality Over Quantity
We don't accept everyone who applies. Our vetting process is designed to ensure that only licensed, insured, and quality tradies make it into our network. If you can't prove you're legitimate, you don't get accepted. It's that simple.
The 7-Step Verification Process
Application Submission
Tradies apply through our Join Our Team page. We collect:
- Business and trading name
- Contact details (phone, email, website)
- Services offered and service areas
- Years of experience
- License numbers for all services
- Insurance details (policy number, insurer, coverage amount)
- References from recent customers
- Examples of recent work
Applications with missing information are rejected immediately. No shortcuts.
License Verification
We verify every license with the relevant state licensing authority:
- NSW: NSW Fair Trading
- VIC: Victorian Building Authority (VBA)
- QLD: Queensland Building and Construction Commission (QBCC)
- WA: Building Services Board
- SA: Consumer and Business Services (CBS)
- TAS: Consumer, Building and Occupational Services
- NT/ACT: Relevant territory authorities
We confirm:
- License is current and not expired
- License covers the work they're advertising
- License is not suspended or cancelled
- No outstanding disciplinary action
If the license check fails, the application is rejected.
Insurance Verification
We require proof of current insurance coverage:
- Public Liability: Minimum $5 million coverage
- Professional Indemnity: Required for certain trades (electrical contractors, building consultants)
- Workers Compensation: If they employ staff
We verify:
- Policy is current (not expired)
- Coverage amount meets minimums
- Policy covers the work being performed
- Insurance company is legitimate and registered
We request a current Certificate of Currency - not just a policy from years ago.
If insurance is inadequate or expired, the application is rejected.
ABN & Business Verification
We verify business registration through the Australian Business Register:
- ABN is active and not cancelled
- Business name matches application
- Registered for the business activities claimed
- GST registered (if turnover requires it)
- Entity type is appropriate (sole trader, company, partnership, trust)
If ABN details don't match or ABN is cancelled, the application is rejected.
Reference Verification
We call every reference provided. We don't just collect email addresses - we actually call customers and ask:
- What work did the tradie complete?
- Was the work completed to a high standard?
- Was pricing fair and transparent?
- Were they professional and reliable?
- Did they complete work on time?
- Would you hire them again?
- Would you recommend them to others?
We require at least 2 verifiable references from customers in the last 12 months.
If references can't be verified or feedback is poor, the application is rejected.
Work Portfolio Review
We review photos and examples of recent completed work:
- Work quality meets professional standards
- Photos show actual completed projects (not stock images)
- Work aligns with services they're claiming to offer
- Finish quality is consistent and professional
This helps us verify they actually do the work they're claiming, not just holding a license.
Complaints & Background Check
Final check before approval:
- Check Fair Trading complaints in relevant state
- Check licensing authority for disciplinary history
- Check our own records for previous complaints
- Google search for major issues or news articles
Pattern of complaints or serious issues = rejection.
Typical Timeline
Complex applications or additional verification may take longer
Ongoing Monitoring
Annual License Renewal Check
Every tradie's license is reverified annually. Licenses expire, get suspended, or get cancelled. We check regularly to ensure everyone listed still holds current licenses.
Insurance Currency Verification
Insurance policies expire. We request updated Certificates of Currency annually to confirm coverage is still in place.
Complaint Monitoring
We track complaints received. One-off issues happen, but patterns of problems result in removal from the platform. Quality matters more than quantity.
Removal for Non-Compliance
Tradies are removed if: license expires or is cancelled, insurance lapses, multiple serious complaints, fraudulent information provided, or professional standards not maintained.
What We Don't List
✗ Unlicensed Operators
If the work requires a license in your state and they don't have one - they don't get accepted.
✗ Uninsured Tradies
No insurance or inadequate coverage = no listing. Too risky for customers.
✗ Cash-Only Cowboys
Professional tradies offer multiple payment methods and proper invoicing.
✗ Poor References
Can't verify references or past customers give negative feedback = rejection.
✗ Complaints History
Pattern of complaints with Fair Trading or licensing authorities = no listing.
✗ Fraudulent Information
Fake licenses, expired insurance certificates, false references = instant rejection.
Every Tradie Thoroughly Vetted
Licensed, insured, and verified before listing
Find a Verified Tradie